What we collect
- Account basics: Your name, email, and shipping address when you sign up or reserve
- Pet profile: Your pet's name, breed, age, weight, and any health details you choose to share
- Collar data: Heart rate patterns, respiratory trends, activity levels, sleep, and location from the PawPulse collar
- Website activity: Pages visited, browser type, and general usage patterns through Google Analytics
- Waitlist and email: Your email when you join the Waglist or subscribe to updates
What we do not collect
- We do not listen to audio or record conversations
- We do not sell your personal information to third parties
- We do not share your pet's health data without your explicit permission
How we use your data
- Product experience: Showing you your pet's wellness patterns, trends, and location in the app
- Improvements: Understanding how our products perform so we can make them better
- Communication: Sending you updates, launch news, and support responses you asked for
- Vet sharing: Only when you explicitly approve sharing specific data with your veterinarian
Who can see your data
- You: Full access to all your data through the PawPulse app
- Your vet: Only the data you choose to share, only when you approve it
- PawPulse team: For support, troubleshooting, and product improvement
- Service providers: Infrastructure partners (hosting, email delivery, analytics) who process data on our behalf under strict agreements
How we protect your data
- Encrypted in transit and at rest
- Access controls limit who on the team can view personal data
- Regular security reviews of our systems and partners
- No data sold, rented, or traded
Your choices
- Access: See what data we have about you at any time
- Update: Correct or change your information
- Delete: Request removal of your data (some retention may apply for legal or safety reasons)
- Unsubscribe: Opt out of marketing emails with one click
- Vet sharing: Revoke vet access to your pet's data at any time
Questions?
Reach us at our contact page or review the full Privacy Policy, GDPR page, and Terms & Conditions.